Service Design - Online Study Programme at Noroff

Professional Degree

Service Design

Online Study Programme

This programme provides a hands-on education that teaches you to create seamless customer journeys and interactions for any product. Through hands-on work on relevant cases and projects, you will develop your skills and knowledge of industry best practices.

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Online Studies

13 August 2024 More startups

15 October 2024

7 January 2025

11 March 2025

1 year full time | 2 years part time

Full time: NOK 44.000,- per semester
Part time: NOK 22.000,- per semester

State Educational Loan Fund (Lånekassen)

Why study Service Design?

As companies seek to improve their service offerings, the demand for skilled service designers is growing. To continue to expand markets, companies benefit from incorporating a customer-centric perspective. This requires the ability to ensure interaction with end users and buyers, which is a key focus for service designers.

Throughout this programme you will learn to tailor customer experiences and create innovative service designs. Key areas of focus include user research, journey mapping, service blueprinting and prototyping. You will develop creative thinking and problem solving skills and explore the integration of digital technologies in service design. This will support your understanding of how digital transformation affects customer experience.

The aim of the course is to develop an understanding of customer needs, service strategy and design thinking. Upon completion, you will be equipped to design and implement valuable service solutions in a wide range of sectors.

Career Opportunities

On completion of the programme, you can work as:

  • Service Designer
  • UX/UI Designer (with a Service Design focus)
  • Customer Experience Analyst
  • Design or User Researcher
  • Innovation Coordinator
  • Project Coordinator in Service Design
  • Business Analyst
  • Service Strategy Consultant
  • Process Improvement Specialist
Noroff launches new study programme in Service Design

– It is vital to have experts who can help improve and optimise service delivery

Programme information

Learning outcomes

The first semester of the programme provides a practical understanding of principles, methods and introduces tools for creating innovative service designs. You will receive extensive training in identifying user problems that require new solutions, and learn how to gather insights to generate new ideas. Based on ideation, you will develop your skills in creating concepts and prototypes for testing. Visualisation and drawing methods are central to designing services and creating customer journey blueprints.

The second semester builds on this foundation and focuses on applying your skills in more advanced projects. You will learn to plan and facilitate workshops, a key tool for bringing new service designs to life. Writing service proposals and carrying out service planning for future projects is also a key component of this semester.

Each semester involves working on a substantial project with interim submissions. Both semesters conclude with a final submission and assessment of the project you have worked on.

Course structure

Subjects in Service Design:

  • Introduction to Service Design
  • Research and Insight
  • Ideation and Concept Development
  • Semester Project
  • Workshop Facilitation
  • Service Proposition
  • Service Design Planning
  • Exam Project

Extended programme information

School: Noroff Higher Vocational College (Noroff Fagskole)
Application deadline: Continuous admission. Applications are processed in the order they are submitted.
Language of instruction: English
Accreditations: Approved for loans and grants from the Norwegian State Educational Loan Fund (Lånekassen). Accredited by NOKUT.
Degree: Professional Degree
Credits: 60 ECVET

Hardware and software

We recommend the following:

Standard laptop (PC eller mac)

More information to come.

Admission requirements

Noroff has ongoing admissions, and applications are processed in the order they are received. The earlier you apply, the earlier you can secure a study place.

To qualify for the program, you must have general study competence or vocational education with a professional certificate. It is also possible to apply based on recognized prior learning.

For international students, depending upon which country you have received your education from, the requirements will differ. Please use this website where you can find the specific requirements for your country at the bottom of the page.

You can read more about admission requirements here.

Financing

All our study programs are approved for loans and grants from the Norwegian State Educational Loan Fund (Lånekassen). You can apply to the Loan Fund for basic support (loan and grant; NOK 137,907) and tuition fees (NOK 74,366).

As an adult student, you can receive loans and grants from the State Educational Loan Fund. This also applies if you work while studying.

As a main rule, you must be a Norwegian citizen to receive support from the Norwegian State Educational Fund. However, foreign citizens may also be entitled to financial support. Check here to see if you are eligible.

You can read more about payment, loans, and grants here. 

Our academic staff

Lars Lægreid
In a world increasingly concerned with user experience, it's vital to have experts who can help create more satisfying services. Lars Lægreid
Aage Alexander Foss
Good service design leads to better customer experiences and is essential for long-term business success. Aage Alexander Foss, Rector
Få studieveiledning på Noroff

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