The study program aims to educate experts in understanding, designing, and delivering services that meet customer needs and expectations.
From August 2024, Noroff Higher Vocational College offers a one-year study program in Service Design. It is a practical education where you learn to create seamless customer journeys and experiences with good user interactions for products.
In a world increasingly focused on user experience, it is crucial to have experts who can contribute to improving and optimizing service delivery.Lars Lægreid
An Important Expertise for Retaining Customers
Companies continually seek to improve their service offerings, and the demand for skilled service designers is increasing accordingly. To retain customers, it is essential for companies to develop and design with a strong user perspective.
We spoke with the program manager for the new study program, Lars Lægreid, to gain better insight into the job market and the program's place in society.
- Service design is important because it helps companies and organizations improve customer satisfaction, streamline processes, and develop innovative services, says Lars Lægreid.
He continues:
- In a world increasingly focused on user experience, it is crucial to have experts who can contribute to improving and optimizing service delivery.
Creating a good interaction with end-users and customers is the main goal of service designers. Through the Service Design study program, students will learn to tailor customer experiences to achieve this goal.
📷: Program Manager of Service Design, Lars Lægreid. Photo: Private.
Many Exciting Job Opportunities
Employees with expertise in service design become valuable resources for companies. They can improve existing services by understanding user needs, identifying areas for improvement, and implementing solutions to optimize the customer experience.
- Typical tasks for service designers include user surveys, creation of user profiles and personas, development of customer journey maps, prototyping, and testing of services, says Lars.
Graduates from our Service Design study program can expect exciting career opportunities as service designers, user experience designers, service design consultants, and project managers in service design. Soon, you can read more about the new study program and how to apply.
Noroff Higher Vocational College has recently launched several exciting study programs specializing in current and sought-after skills. Here you can read more about the various study programs Digital Product Management, Secure Application Development and Deployment, and Cloud Foundations.
